Shipping & Returns

This policy applies to orders placed directly through this website and fulfilled by Paper Owl Media LLC.

Direct Orders

This policy covers only purchases fulfilled by Paper Owl Media LLC, including signed copies ordered through this website. Orders placed with any other retailer are covered by that retailer’s own policies. See Retailer Purchases below.

Pre-orders

A Grim End is scheduled for release on December 1, 2026. Signed pre-orders are expected to ship within 30 days of the December 1, 2026 release date. Because each copy is signed by hand, signed pre-orders may arrive later than copies bought from a retailer. We will email you when your order ships.

You may cancel your pre-order for a full refund before it has been prepared for shipment.

If we are unable to ship your order within the stated timeframe, we will notify you of the delay and provide information about the revised shipping date and your options. You will have the option to cancel your order and receive a full refund rather than wait for the delayed shipment.

Shipping

We currently ship within the United States only. We hope to offer international shipping in future; in the meantime, readers outside the US can order through a retailer.

In-stock orders are typically processed within 3–5 business days. Shipping charges are calculated at checkout and are not refundable once an order has shipped.

A tracking number will be emailed to you when your order ships. Delivery times depend on the carrier and are not guaranteed.

Cancellations

You may cancel an order for a full refund before it has been prepared for shipment. Once an order has been packed or shipped, it can no longer be canceled.

To cancel, email hello@paperowlmedia.com with your order number.

Returns

Signed copies are final sale and cannot be returned or exchanged. This does not affect orders that arrive damaged or incorrect; please see the Damaged or Incorrect Orders section below.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, email hello@paperowlmedia.com within 7 days of delivery with your order number and a photograph of the item and its packaging.

We will arrange a replacement where stock allows, or issue a refund.

Lost Packages

If tracking indicates a package has been lost in transit, contact us and we will open a claim with the carrier. Where a package is confirmed lost, we will send a replacement if one is available, or refund the order in full.

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, and the carrier first. If the package remains missing, contact us and we will review the situation and assist where possible.

Retailer Purchases

Books bought from Amazon, Barnes & Noble, or any other retailer are sold and fulfilled by that retailer. Their shipping times, cancellation windows, returns, and refunds are governed by their policies, not ours, and we are unable to process returns or refunds on their behalf.

Contact

Questions about an order placed through this website can be sent to hello@paperowlmedia.com.